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‎03-15-2026 05:47 PM

HP Recommended
My HP ENVY 6032e printer shows "Use SETUP cartridges" and E error. The HP 305 cartridges installed came with the printer in the box. The printer cannot complete the first-time setup.
1 REPLY 1

‎03-17-2026 10:29 AM

HP Recommended

Hi @1Keerthi13,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The message “Use SETUP Cartridges” along with the “E” error on your HP ENVY 6032e usually appears when the printer is going through the initial first-time setup process and is unable to detect the original setup cartridges that are required to complete initialization.

To help us determine the cause, could you please confirm the following:

  1. Are you currently using the SETUP cartridges that came in the box with the printer?
    The printer must complete its first-time setup using the original setup cartridges provided with the device. Standard replacement cartridges will not work until the setup process is completed.

  2. Is this a brand-new printer being set up for the first time?
    If the printer has not completed the initial setup before, it will continue to prompt for the setup cartridges until initialization is successful.

  3. Have the orange protective tapes been fully removed from both cartridges before installing them?

For better assistance, I would also request that you share a clear image of the ink cartridges currently installed in the printer, especially the label area. This will help us confirm whether the correct setup cartridges are being used and guide you with the appropriate next steps.

Once we receive the image and the above details, we will be happy to assist you further in completing the setup.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


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