Unusable pen

[NganKhanh]

My laptop is HP Pavilion x360 Convertible 14-dw0xx, x64-based PC 

I still can use my pen until one month ago, I cannot use my pen. Although it still appears the cursor on screen, but I can't draw or detect the screen. 

I've tried to restart my device, but it didn't work. 

Can you help me to fix it? 

Thanks a lot!

[Max3Aj]

@NganKhanh, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand you're having trouble using your pen on your HP Pavilion x360 Convertible 14-dw0xx. Since the cursor still appears but the pen doesn't interact with the screen, it sounds like a digitizer or driver-related issue. Let's go through some steps to troubleshoot and hopefully resolve this:

Check Pen Battery (if applicable)

If your pen uses a battery, try replacing it. A weak battery can cause the pen to stop functioning properly even if the cursor still appears.

Run HP Hardware Diagnostics

Use HP’s built-in diagnostics to check for hardware issues:

• Press Esc repeatedly while turning on the laptop.
• Select F2 for System Diagnostics.
• Run the Touchscreen Test under Component Tests.

Update or Reinstall Pen and Touch Drivers

• Press Windows + X > Device Manager.
• Expand Human Interface Devices.
• Right-click on:
  • HID-compliant touch screen
  • HID-compliant pen
  • Select Uninstall device for each.
• Restart your PC. Windows will reinstall the drivers automatically.

Check for Windows and HP Updates

• Go to Settings > Update & Security > Windows Update.
• Install all available updates.
• Also, open HP Support Assistant and check for driver or firmware updates.

Calibrate the Pen (Optional)

• Go to Control Panel > Hardware and Sound > Tablet PC Settings.
• Under the Display tab, click Calibrate.

Reset Windows Ink Settings

• Go to Settings > Devices > Pen & Windows Ink.
• Reset any custom settings or try toggling "Ignore touch input when I'm using my pen".

If none of the above steps help, the issue might be hardware-related, then please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - Vietnam | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support