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OfficeJetPro 8710
Microsoft Windows 10 (64-bit)

Software/firmware update 2 days ago and now my 3rd-party ink cartridges no longer work on my HP OfficeJetPro 8710. I have always used 3rd-party cartridges with no problems. How can this be fixed since HP cartridges are so absurdly expensive! What a monopoly! HP is getting ready to lose me as a long-standing customer.

3 REPLIES 3
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@Nanpaddler 

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Edits - Reduce clutter

 

The underlying cause of the change is likely one of the following:

  1. The printer was manufactured after the cutoff date for enabling dynamic security (December 1, 2016)
  2. The printer is older than the cutoff date (not impacted by the restriction) > the ink is rejected for other , unknown reasons

 

There is no "fix" for the first (restriction).

 

For the second (not impacted), you could perhaps try a different cartridge.

 

 

@Nanpaddler wrote:

"What a monopoly! HP is getting ready to lose me as a long-standing customer."

 

Personal Opinion

The printer is near or about five years old - replacing it - for whatever reason - is not a bad option.

 

 

 

Reference

HP Officejet Pro 8710/8720 Firmware Update 

Excerpted:

Description

This software tool will help you update your printer to the latest firmware. Please refer to Enhancement/Fixes for more detail about the firmware update.

Reminder: Dynamic security enabled printer. This Firmware includes dynamic security measures, which may prevent supplies with non-HP chips or circuitry from working now or in the future. More at: www.hp.com/go/learnaboutsupplies

Note: For printers manufactured prior to December 1, 2016 dynamic security will not be enabled by this firmware. Please note that HP cannot guarantee the quality or reliability of non-HP cartridges.

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

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HP OfficeJet Pro 8710 All-in-One Printer series 

 

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Dragon-Fur

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This is absolutely ridiculous for HP to tell me it is time to replace my printer when there is nothing wrong with it. If I was to use HP ink cartridges then the machine would not be "outdated." What a waster and a strain on the environment. The fact that you won't allow non-HP cartridges only leads me to purchase a printer that will. 

HP Recommended

How do we fix it?  Disallowing non-HP cartridges is unacceptable.  (I have already purchased several Non-HP sets of cartridges)  That's not a solution.  My printer worked great 3 days ago.  Buying a new printer is not an option either.  (HP: If I did, it certainly wouldn't be an HP after this shakedown).

 

Perhaps the more appropriate question is: How do we revert to the prior firmware version?

 

Thank you so much for the help and volunteering.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.