Upon opening package boxes of 4x6 do not lay flat.

[jhj4]

Upon opening None of the paper lies flat. 

 

[A_Gayathri]

Hi @jhj4,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the paper in your HP ENVY Photo 7855 isn't lying flat, it could be due to a few potential issues. Here’s a checklist to help you troubleshoot:
 

Paper Type and Quality:

• Ensure you’re using the correct type and size of paper for your printer. Check the printer’s manual for specifications on paper types and sizes.
• Use paper that is not wrinkled or bent. If the paper has been stored in a humid environment, it might be warped.

Paper Tray Adjustment:

• Make sure the paper tray is properly adjusted to fit the size of the paper. Sometimes the paper guides in the tray need to be adjusted to prevent the paper from moving around.

Paper Feed Mechanism:

• Check if there is any debris or obstruction in the paper feed mechanism that might be causing the paper to not lie flat.

Printer Settings:

• Verify that the paper size and type settings in the printer’s software match the paper you are using.

Printer Calibration:

• Run any available calibration or alignment processes from the printer’s settings menu. This can sometimes help with issues related to paper handling.

Paper Path:

• Check if there are any issues or jams in the paper path. Sometimes paper might not feed correctly if there are obstructions or issues in the path.

Refer to this document: HP ENVY Photo 7855 All-in-One Printer User manual

HP ENVY Photo 7100, 7800 printers - Color or black ink not printing, other print quality issues
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.