Use SETUP cartridges that came with your printer

[Tola06061208]

This is a printer I have used in the past. I moved and hadn’t used and when I moved into a new apartment I plugged it in and it continues to request “Use SETUP cartridges that came with your printer”. I have Instant Ink through HP and I most certainly do not have the original cartridges. I have restarted multiple times and it does not change the outcome. How do I bypass this request?  

[Kuroi_Kenshi]

Hi @Tola06061208,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Cartridge Compatibility:

• Ensure that you are using genuine HP Instant Ink cartridges. Instant Ink cartridges are different from regular 902 series cartridges and must be recognized by your printer.

Reset Printer:

• Perform a hard reset on your printer:
  • Turn off the printer and unplug it from the power source.
  • Wait for about 60 seconds.
  • Plug the printer back in and turn it on.

Reinstall Cartridges:

• Open the printer cover and carefully remove all current cartridges.
• Reseat each cartridge correctly in its slot.

Connect to HP Smart:

• Ensure your printer is properly connected to the HP Smart service.
  • Download and install the HP Smart app on your device.
  • Follow the on-screen instructions to reconnect the printer to your network and HP Smart service.

Firmware Update:

Kindly refer to this link to update your printer firmware.

I hope this helps.

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Best regards,