Use Setup Cartriges Error

[MichelleSujai]

My printer is bricked with the error "Use Setup Cartridges." Obviously I don't have any. I see on the forum where it says you have to get specific instructions for each printer from a chat agent. I dealt with the virtual agent, but can't live chat since the printer is conveniently 2 months out of warranty. 

Does anyone have a workaround that worked for their printer with 2 separate ink cartridges? I've already tried the solution below to no avail. I've also disabled driver device signature to reinstall the drivers on my Windows 11 pc.

[VikramTheGreat]

Hi @MichelleSujai,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it must be to see the “Use Setup Cartridges” error, especially when the printer is just out of warranty. I’ll do everything I can to help you get this resolved.

That message usually means the printer is still in its initial setup mode and is waiting for setup cartridges, the special cartridges that come with new printers, to complete the activation process. Once the printer is fully initialized with setup cartridges, it can accept regular ink cartridges.

To help you correctly, could you please confirm the following:

1. Do you currently have the setup cartridges that originally came with the printer?
2. If not, are you using genuine HP ink cartridges (not Instant Ink or third-party ones)?
3. Could you please share a clear photo (privately) of the cartridges currently installed, showing the label and chip area?

Once we receive this information, we can:

• Verify whether your printer is still locked in setup mode or showing a cartridge mismatch.
• Check if there’s a compatible solution or reset procedure available for your specific model.

Please don’t post any personal or serial number details publicly; share them privately so we can safely review your case.

We’ll do our best to guide you through the next steps to get your printer back up and running.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat