Use by date on printer cartridges?

[Lesley53]

Cartridges have been replaced  and printer not working. I keep getting an error message that I need to enrol in Instant Ink, which I did in 2020 when I purchased the  printer.  I called Support and they sent me new cartridges and the printer worked for a while in September 2020

I tried to scan this morning and again, message saying I need to enrol in instant ink. I spoke to support again this morning and after going through 2 hours of "fixes" they are going to send me new cartridges again. 

As I do not print much, not even 2 pages a month is there a "use by date" built into the software?  I mention that the new ink cartridges are not working after 4 months this time.  I have tried head cleaning, alignment etc, but this is not the issue. Removing the printer, doing a hard reset and anything else the support lady suggested.  I have spent over 4 hours taking to support to no avail.

Any help will be appreciated

[Kumar0307]

@Lesley53, Welcome to the HP Support Community! I’m here to help.

I understand you are facing intermittent issues with the Instant Ink cartridges.

There is no date as such within which you will have to use the ink cartridges. Yes, you may check the end of warranty date on the ink cartridge. However, Instant Ink will not send you expired ink cartridges. 

Restart the router and the printer.

Also, restart web services

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

Make sure the printer is connected to the internet. If the printer is not connected to the internet for more than 3 days, the printer may get disconnected from the Instant Ink server.

After 7 days of no connectivity, the account will freeze.

If the issue persists even with a good connection, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

Keep me posted for any other assistance.

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