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Hp envy 6230
macOS 10.15 Catalina

I bought cartridges from a friend. They worked for about 2 days but now the printer says I need to sign up for instant ink before I can use them. How can I use the cartridges I bought without subscribing to a subscription I don’t want and don’t need?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Rem-nl, Welcome to the HP Support Community!

 

Check if the ink cartridges you are using are Instant Ink cartridges. It will be mentioned on the ink cartridges. If yes, it will work only if the printer is enrolled in Instant Ink.

If the printer is not enrolled in Instant Ink anymore or if the enrollment was cancelled, you will have to use regular HP ink cartridges.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@Rem-nl, Welcome to the HP Support Community!

 

Check if the ink cartridges you are using are Instant Ink cartridges. It will be mentioned on the ink cartridges. If yes, it will work only if the printer is enrolled in Instant Ink.

If the printer is not enrolled in Instant Ink anymore or if the enrollment was cancelled, you will have to use regular HP ink cartridges.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

HP Recommended

Indeed the cartridge label says Instant Ink. So now ay to use it without Instant Ink enrollment. What a waste

HP Recommended

@Rem-nl

 

Kindly use regular HP ink cartridges to resolve this issue. Keep me posted for any other assistance. Happy to help!

KUMAR0307
I am an HP Employee

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