Use new cartridges for set up

[Al186]

Hi I’ve got a Hp office jet pro 7720 I have been using it for about a month and it’s just come up with use new cartridges for setup 

[sandytechy20]

@Al186

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

Did you check the ink levels?

Meanwhile:-

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Al186]

Hi the printer as already been set up and used for about a month their is about 50 percent left in the cartridge when the message  came up

is their a way to turn the message off so I can carry on using the cartridge?

[sandytechy20]

@Al186

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers