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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎03-24-2021 02:44 PM

HP Recommended
Product: hp4527
Operating System: Chrome OS

Printer states Used, Refilled or Counterfeit Cartridge Detected.. Using a new HP cartridge that I bought recently online.. Now it will only use my color ink to print black/white. How do I reset this? 

 

PS restarting printer by removing power as per it's helppage didnt help. 

Category:
1 person had the same question
1 REPLY 1

‎03-28-2021 11:01 AM

HP Recommended

@_4527_

 

Welcome to the HP Support Community.

 

If you insert your old ink instead, do you still get the error message?

 

Let us know.

 

Thanks 🙂


I am an HP Employee

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