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‎09-20-2022 12:53 PM - last edited on ‎09-20-2022 02:08 PM by Moderator

HP Recommended
Product: HP OfficeJet Pro 6975 All-in-One Printer

I have the HP Office Jet Pro 6970 All-in One series. I put in the same HP cartridges I've always used but the printer is telling me it's an older generation and cannot be used. How do I override this message.  I refuse to throw out new cartridges because something changed in the printer.

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-21-2022 09:41 PM

HP Recommended

Are the cartridges genuine HP or third-party?  HP made some changes to the cartridges for your printer and later implemented firmware that would reject the old cartridges, see the document here for information.  If your cartridges are genuine HP I would suggest you contact HP for a replacement as described in the document above.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎09-21-2022 09:41 PM

HP Recommended

Are the cartridges genuine HP or third-party?  HP made some changes to the cartridges for your printer and later implemented firmware that would reject the old cartridges, see the document here for information.  If your cartridges are genuine HP I would suggest you contact HP for a replacement as described in the document above.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
Was this reply helpful? Yes No
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