Using 3rd party inks

[DavidW711]

Hi, I am having difficulty using Calidad inks in my printer. The printer rejects my cartridges telling me that "Non-HP chips are detected".

Any help to resolve this problem would be greatly appreciated.

[Dilip_18]

Hi@DavidW711,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP OfficeJet All-In-One Printer unable to print using non HP ink cartridges

I have a few recommendations 

• Update your Printer firmware from HP.COM.
• The third-party ink cartridges will work. But there are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.
• You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

Hope this helps! Keep me posted. 

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