Using 63 cartriges in HP OffieJet 3830

[eddy-resnick]

I have an HP OfficeJet 3830 which uses 123 cartridges. There are currently no XL cartridges where I live.

I see that in other regions the 63 cartridge is supported - not in mine - though they are sold in the stores.

Why is there a geographical limitation on the HP cartridges?

Can I use the 63XL Black instead of the 123XL in my printer?

[sandytechy20 · Accepted solution]

@eddy-resnick

Welcome to the HP support community.

I understand that you want to know if you can use 63XL cartridges on your printer.

Here is the list of cartridges that you can use in this printer model in different regions.

Refer to this link for printer specifications:- Click here

You can use cartridges which are specially manufactured for your region.

Let me know if you need more assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[eddy-resnick]

I still don't understand.

I can purchase both 63 cartridges and 123 cartridges in Israel.

They seem to be the same physical cartridges with different branding.

Is it permissible and will not cause any issue if I insert 63 cartridges in my HP OfficeJet 3830 printer?

(Sometimes 123 cartridges are out of stock and I'd rather use official HP products then no-brand solutions.)

Sincerely.

Eddy

[sandytechy20]

@eddy-resnick

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.