cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
Highlighted
Level 1
7 5 0 0
Message 1 of 3
65
Flag Post

Using Setup Ink Cartridges Later

HP Recommended
Envy Photo 7855 All In One
macOS 10.15 Catalina

My new HP 7855 came without setup cartridges. I called HP the day it arrived. I was given an ink case number. Weeks went by, more calls, and still no setup ink. I was finally told that setup ink was out of stock; back-ordered with no availabilty date . HP agreed to exchange the printer. Days after the new printer had arrived, was working properly and the old one was returned, I received  startup ink! I called HP and asked if I could exchange the second set of startup ink, that I no longer needed, for a regular cartridge. I was told to just recycle/dispose of them. Is there some work around to be able to use the setup cartridges even though the printer has already been initialized? Something more constructive than just throwing them away?

2 REPLIES 2
Highlighted
HP Support Agent
HP Support Agent
24,137 24,025 1,327 1,410
Message 2 of 3
Flag Post
HP Recommended

@powmari

 

Welcome to the HP support community.

 

Insert those cartridges in your new printer and check if that works?

If that works, yes you can use it in your new printer.

If that does not work, I request you to discard those cartridges.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
Level 1
7 5 0 0
Message 3 of 3
Flag Post
HP Recommended

Great if it works! But, if it doesn't work, can it damage the printer?

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation