Using your printer out of warranty

[Josephine48]

I just want to find out if you can use the printer with normal cartridges?

[Irfan_06]

Hi @Josephine48,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for information related to ink cartridges for your Printer.

HP recommends to use Original HP ink cartridges compatible with your HP printer to ensure your printer performs with quality and consistency

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Josephine48]

I want to use my printer with non HP ink, I am out of subscription but feels like I may just get rid of my printer, is it useless without paying monthly for ink, I don't use it enough to pay for the monthly subscription.

[Irfan_06]

Hi @Josephine48,

I see that you have an issue using non-HP ink cartridges on your printer.

A) Please follow the steps below to fix the issue.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to this link for more information related to using non-HP ink cartridges.

If you are using generic or Non HP ink cartridges and the above steps do not help. You will have to contact the generic ink cartridge manufacturer to assist you further with it or you will have to use genuine HP ink cartridges to resume printing.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support