Validating ink

[Garry876]

Validating of ink for hours 

[Hawks_Eye]

Hi @Garry876 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

If your printer is stuck on this screen and unplugging it hasn't resolved the issue, here are some steps you can try to troubleshoot the problem.

• Check for Proper Installation: Ensure that the ink cartridges are correctly installed in their respective slots. Sometimes, a slightly misaligned cartridge can cause validation issues. Make sure they are securely seated.
• Restart the Printer: While the printer is unplugged, press and hold the power button for about 15 seconds to discharge any residual power. Then, plug it back in and turn it on. This can sometimes help clear any temporary glitches.
• Update Firmware: Ensure that your printer's firmware is up-to-date. Visit the HP website and search for the latest firmware update for your printer model. Follow the instructions to install the update if available.
• Reset the Printer: You can try performing a factory reset on your printer. This will reset all settings to their defaults, but it might resolve the issue. The exact steps for a factory reset can vary by printer model, so consult your printer's manual or HP's support website for instructions.

I hope this helps. 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye