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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Vertical yellow lines appear in green background on printout

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03-14-2025 03:06 AM
Office Jet 6500A Plus delivers vertical yellow lines in green picture of lawn and trees. Have cleaned printhead including advanced option. Toner cartridges are fine. Would appreciate advice as to what's causing this.
Many Thanks,
Mike Cassady
03-14-2025 04:53 AM
If you have yellow on green, that means you are missing cyan; it is probably a bad cyan segment of the printhead.
In the printers reports menu, there must bea print quality report os something similar print that to confirm.
03-14-2025 07:33 AM
I sent the page as an attachment to your email because the scan feature on printer says it can't find OCR connection to my computer. It identifies my computer correctly. That's another issue to contend with.