Very light prints.

[enrv]

Hi,

firstly I want to point out my laserjet MFP M477fdw with serial nr. VNBKKDB3XJ is not recognised in your add product menu.

Secondly I get a good quality status page from the printer and all cartridges have at least 40% left in them .

When I do  a normal print the the result is very light both black and colour. I have tried evrything fom your help site but nothing works.

[Valsimot]

If the quality status report from the menu is fine, then the printer is fine, your problem is in the computer/device you are printing from.

[enrv]

Hi Valsimot,

That is not the case. Even printing from my android telephone gives the same bad result.

And what about your website not accepting the serial nr. on the printer?

Mvh

Roger 

[Valsimot]

Are internal pages printed from printers menu good in quality?

[enrv]

Hi,

No the prints are very light

Roger

[Valsimot]

Can you print and scan the supplies status page and post here?

[enrv]

[enrv]

Hi,

I sent a copy of the print as you requested but have not heard from you since ,

Roger Verlander

[Valsimot]

Your posted image is not visible to me.

[enrv]

How can I send you a picture that you can recieve?