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‎05-08-2021 09:51 PM

HP Recommended
Product: OfficeJet Pro 9010 Series
Operating System: Microsoft Windows 10 (64-bit)

Just purchased a printer 3 days ago and HP is saying that it has no warranty.  My receipt says it has a 1 year warranty on parts and labor. How do I get HP to fix this?

7 REPLIES 7

‎05-09-2021 02:27 AM

HP Recommended

hi

 

HP PCs, printers - Dispute a warranty status | HP® Customer Support

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎05-10-2021 11:14 AM

HP Recommended

It will not allow me to dispute a warranty. The option is not there. When I click on contact this is the message I recieve "This product is no longer serviced by HP. You may search for possible solutions on this support website. "

It does not allow me to contact

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‎05-10-2021 11:28 AM

HP Recommended

So
when i gave the link which is in bookmark, it still worked
unfortunately, in the meantime it seems to have changed address !!

it becomes a habit
, it works, then it no longer works,!

https://support.hp.com/us-en/document/c05084516

 

 

Capture d’écran 2021-05-10 192645.png

By following this it works?

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎05-10-2021 11:31 AM

HP Recommended

I have done this 10 times  the dispute option is not there.

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‎05-10-2021 11:33 AM - edited ‎05-10-2021 11:41 AM

HP Recommended

I did a test and it worked

try using hp support assistant
you must be logged in with your hp account !

Capture d’écran 2021-05-10 192645.pngCapture d’écran 2021-05-10 193524.pngCapture d’écran 2021-05-10 193553.pngCapture d’écran 2021-05-10 193619.pngCapture d’écran 2021-05-10 193859.png

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎05-10-2021 11:37 AM - edited ‎05-10-2021 11:40 AM

HP Recommended

Printer.jpg

 

I am logged in after I do what you suggested this is my screen

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‎05-10-2021 11:39 AM

HP Recommended

Printer.png

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