WILL NOT PRINT COLOR

[SONNY1950]

Trying to get color to print i have done a print quality dio and no color is showing up on the report i have cleaned cartridges, and align printer and i still have no color 

[Jerry_57]

Hi @SONNY1950,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your Print Quality Diagnostic report shows no color at all, and you have already cleaned the printhead/cartridges and aligned the printer. HP guidance suggests these next checks:
 

• Use genuine HP cartridges. HP recommends genuine HP ink supplies because non-HP or refilled cartridges can cause unresolved print quality issues.
   
• Check paper and print settings:
  
  
  • Make sure the job is not set to Grayscale.
     
  • Confirm that the correct paper type and print quality are selected.
     
• Print and review another Print Quality Diagnostics Page:
  
  
  • If color blocks are faded, missing, or show white lines, run Clean Printhead again.
     
  • If defects remain after cleaning up to three times, HP recommends replacing the affected printhead(s).
     
• If the diagnostic page still shows no color after repeated cleaning and alignment, HP advises that the printer may need service.

I hope this will help.

 

Take care and have a good day.