Walmart ONN Cartridges Printer Failure error message

[BrianG1over]

I have replaced my 8600 AiO printer cartridges with the ONN HP-compatible ones, and now I am getting a "There is a problem with the printer or ink system. Turn prin........" error message.  What can I do?

[Raj_05]

Hi @BrianG1over,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're getting a "There is a problem with the printer or ink system" error after replacing your cartridges with ONN-compatible ones, here are some steps you can take to troubleshoot the issue.

Check Cartridge Installation:

• Ensure that the cartridges are installed correctly. Remove and reseat them, making sure they click into place.

Check Cartridge Compatibility:

• Verify that the ONN cartridges are compatible with your HP OfficeJet Pro 8600. Sometimes, third-party cartridges may not work properly with certain printer models.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Perform a Printer Reset:

• Go to the printer settings and look for a reset option (this varies by model). You may find it under “Settings” or “Tools.”

Clean the Contacts:

• Turn off the printer and remove the cartridges.
• Use a soft, lint-free cloth slightly dampened with water to gently clean the contacts on both the cartridges and the printer. Make sure everything is dry before reinstalling the cartridges.

Update Printer Firmware:

• Check if there's a firmware update available for your printer. You can usually find this on the HP support website.

Use Original Cartridges:

• If the issue persists, consider trying original HP cartridges. Sometimes, third-party cartridges may cause compatibility issues or malfunction.

Check for Printer Errors:

• Check the printer's display for any specific error codes or messages that might provide more details about the problem.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support