Walmart Onn printer cartridge

[NYCozMissionary]

I replaced a previous ONN printer cartridge (HP 63) yesterday with an identical cartridge and it will not print. I am getting an error message, "Cartridge Problem"

[VikramTheGreat]

Hi @NYCozMissionary,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you have trouble with your HP DeskJet 2132 All-in-One Printer showing “Cartridge Problem” after installing an HP 63 cartridge from a 3rd party ONN cartridge:

Recommended Steps

1. Check Cartridge and Printer Contacts

• Turn the printer ON.
• Open the cartridge access door and remove the cartridge.
• Make sure the orange protective tape is completely removed.
• Inspect the gold-colored contacts on the cartridge and inside the printer for ink or debris.
• Clean them gently with a lint-free cloth slightly dampened with distilled water.
• Let them dry for 10 minutes, then reinstall the cartridge firmly.

2. Reset the Printer

• With the printer ON, unplug the power cord from the back.
• Wait 60 seconds, then plug it back in and turn it on.

3. Update Printer Firmware

• Download the latest firmware for your printer from HP:
  HP DeskJet 2132 All-in-One Printer | HP® Support

4. Test with Another Cartridge (If Available)

• If you have another HP 63 cartridge (even an old one), insert it to check if the error clears.
• If the old one works, the new cartridge is likely defective.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat