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‎08-08-2022 10:20 PM - last edited on ‎08-09-2022 10:45 AM by Retired

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

Hi.... I needed to replace my ink and I purchased from walmart and I keep getting this message cartridge appears to be damaged? Walmart will not return or exchange and they told me to contact HP. will HP assist

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1 REPLY 1

‎08-13-2022 08:27 AM

HP Recommended

Hi @LSB73,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with ink cartridges. I'd like to help!

 

To assist you with accurate information I would require more information regarding this.

 

Are you getting any errors? 
Are you facing issues with Black or color ink cartridges?

 

Are you able to print normally with the old cartridges?
Are you able to copy and scan?


Let me know.

Nal_NR-Moderator
I am an HP Employee

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