Walmart purchased HP 64 black that doesn’t connect

[dbk01]

I purchased a new HP64 black cartridge for me All In One Envy 7800. I have cleaned the connection points on the cartridge and printer as well as the ink output on the cartridge with distilled water and it still gives the error message that it doesn’t recognize the cartridge. Walmart won’t exchange or refund it. Will HP exchange it?

[A_Gayathri]

Hi @dbk01 ,

Welcome to the HP Support Community

I understand you are facing an issue with your Walmart-purchased HP 64 black that doesn’t connect. Not to worry I will help you to get a resolution to resolve the issue.

I see that you have already tried the troubleshooting steps thank you for trying the steps, This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

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