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I am finding this whole process disgusting. I have  office jet pro 9015 and was not told this would require an instamt ink subscription which I am not going to do. as u are well aware this particular printer has repeated issues with a class action suit pending. I merely wish to exchange this printer for one in which I can at my own leisure simply buy cartridges which are not predicated from up.  

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@AllyEnvy 

 

Welcome to the HP Community --

 

No, I'm not aware of pending actions of any kind - 

Regardless, Experts would never comment on the subject.

Our Community members are not in any way related to any HP legal department or any HP services.

 

One way I am aware this situation might be true is if you purchased an HP All-In Plan contract.

 

IF this describes your situation, you best contact the support team that holds the contact.

 

HP All-In Plan

 

From the Website:

The HP All-In Plan is an all-inclusive printing subscription that delivers the ultimate in convenience—and provides the dedicated support you need to keep your printer running like new. When you sign up, you get a new printer, automatic ink delivery before you run out, and continuous printer coverage with expedited 24/7 Pro live support. And if you have a printer issue we can't solve over the phone, we’ll send you a replacement, next business day, at no additional cost. All this for one low monthly payment. The best part? It’s risk-free—try for 30 days with no upfront costs and no commitments.

 

If this is your plan, scroll down to the FAQ section and open What happens if I have trouble printing?

Details and contact information are included.

 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

 

 

 

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.