Wanting to return unused ink

[MaryRossRealtor]

I wanted to cancel my ink subscription because i was getting too much ink sent to me.  So, I cancelled it and my system was automatically shut down.  I then resubscribed to try and get back on but that didn't help.  I had to go out and buy ink from staples that didn't have a chip in it to restart my printer.  Now I want to cancel my subscription again forever which I can do but before I do that i want to be able to return 2 full boxes of unused in and get a refund.  I cannot get any help by calling in.  All they do is try and sell me another printer which i do not need as mine works fine.

Has anyone had this problem and how can I get a refund for my unused ink - albeit with chips in it so can't sell on open market.

[Dragon-Fur]

@MaryRossRealtor 

Welcome to the HP Community --

Perhaps I do not understand your question...

It sounds like you want a refund for unused Instant Ink cartridges after having cancelled your Instant Ink subscription contract?

If yes, then you should return the cartridges to HP -- there is no refund due you for doing that.

What?

HP retains ownership of all Instant Ink cartridges, including those activated as part of the service and the ink sent to you during your active subscription.

Eeek!  What?

Read...

From the Support Website  Get HP Instant Ink Support

How Instant Ink works

and

++++++++++++++++++++++++

Instant Ink Support Website

  Get HP Instant Ink Support

Change Country / Region as needed

Scroll down to find phone contact information

It is important that you understand the Instant Ink cancellation / termination process and your responsibilities 

>>> Open and read >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

OR

Direct Link

Cancel your account

Video – Cancel HP Instant Ink

How to unsubscribe or cancel HP Instant Ink subscription

What if?

  HP Instant Ink - Stopping a cancellation

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

==============================================

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 -- No Joy?

Comments, questions, objections, or need information not found online at the  Get HP Instant Ink Support Website ?

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

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Check to see when to call.

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