Was delivered factory sealed used ink cartridge

[Trish_g13]

i purchased a 2 pack of 910 black ink cartridges over a year ago, as I don't print very often I was finally on my second cartridge, I removed the factory seal and the orange ink cap cover just fell off when it's actually kinda hard to remove. I installed the ink cartridge into my printer and wouldn't you know it the cartridge was more than half empty. I obviously can't do a return to Amazon because the window is closed, but all I want is a new, unopened cartridge replacement. I'm not sure if I should contact Amazon or, well here I am at HP?

[Raj2111]

Hi @Trish_g13 

Welcome to the HP support community.

I understand that you are facing issue with your printer inks. i ma glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP technical support. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

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