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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

We have HP OfficeJet Pro6970/ 6978 and put in HP920xl ink cartridges instead of 902xl. 

Do we need to just buy new cartridge that is 902xl and lose the $89 we spent on the HP920xl cartridges? 

How do we fix printer so it will print with the HP 920xl cartridges ? 

1 REPLY 1
HP Recommended

The printer will not accept HP 920 cartridges, you can only use 902 cartridges. There is no fix to make your printer model work with HP 920 ink cartridges.

 

 




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