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What do I do when new ink cartridge won't print and is now saying cartridge is empty after cleaning

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HP Officejet Pro 6968

I installed a new set of ink cartridges into my printer.   It prompted me to do a test print so I did.  It came out bad almost no black ink came out.   It recommended to run the print head cleaning under the printer maintenance settings.  So I did,  it printed a little bit better but only on the top part of the page.  So it said to run it again so I did. It got a little bit better again printed almost to the middle of the page.  Then it recommended to check for updates if still not printing correctly so I did and yes it needed updates.  After updates installed I was prompted to print test page again. So I tried and now it prompted me that my ink cartridges are low on ink and need to replace my brand new ink cartridges literally installed less than a hour ago and purchased 5 hours ago.   Can this really be true? Can the ink cartridge really be empty without even printing a full test sheet? 

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@ShaunM

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Reinstall the print driver (Windows only)
  • Step 2: Clean the printhead
  • Step 3: Use genuine HP cartridges
  • Step 4: Check for ink smears on the back of printouts
  • Step 7: Check the estimated ink levels
  • Click here: https://support.hp.com/in-en/document/c05076934 to complete the troubleshooting steps.

Hope this helps! Keep me posted for further assistance.
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Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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