What is HP doing to address the 902 ink recall ... how do we get refunds and replacements

[Chas1313]

902 ink recall!! Help!

[Jay_G24]

Hi @Chas1313,

I’d recommend you contact HP Phone Support in your region regarding replacements and refunds.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

and, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[avknaik]

Jay_G24 - I tried doing what you asked but the HP support virtual Assiatant just takes me through the same circle. I had filed a support case successfully last week and HP did ship me a Yellow Cartridge and I got it today; However, they did not ship me the Cyan cartridge; This being the 902 cartridge for HP OfficeJet Pro 6978 Printer; I see the same error - "The indicated cartridges are not intended for use in this printer" - I bought the cartridge from Best Buy in Portland.

BTW, I could not send you a private message - because the blue envelop is not displayed near my profile. The printer is out of Warranty. I am interested in getting a replacement for the CYAN ink cartridge.