When I print a document it prints blank page. When I hold the information button - it prints just f

[David1487]

I have an HP Envy 6055 Printer -- it always going offline.  I finally got it to print - but its printing blank pages if I try to print a document.  HOWEVER, it will print the information page  It is not out of ink - and the printer head must be clean.  Other thoughts?

[VikramTheGreat]

Hi @David1487,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

You're halfway there since your HP ENVY 6055 can print the information/configuration page, which means the hardware is functional. If it prints blank pages for documents but not for the info/config page, the issue is usually software-related or with cartridge alignment/ink flow.

Step 1: Run HP Print and Scan Doctor (Windows only)

• Download here: Official HP Print and Scan Doctor for Windows | Free Download hppsdr.exe
• Run the tool to auto-detect print and ink issues.

Step 2: Perform Ink Cartridge Cleaning

Even if the ink isn’t out and the heads “seem” clean:

1. On the HP Smart app:
   • Go to Printer Settings > Tools > Print Quality Tools
   • Select Clean Printhead
2. Or from the printer’s control panel: Press the Information + Resume (i + ❚❚) buttons simultaneously, then select cleaning.

Step 3: Check Ink Cartridges

• Remove and reinstall both black and tri-colour cartridges.
• Inspect for:
  • Protective tape is still on the cartridge (if just installed)
  • Clogged vents (use a pin to gently clear them if blocked)
• Try a different document to print — if it still prints blank, try black-only and colour-only documents to isolate the problem.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support