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If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

the last time I put both the black and colored ink cartridges in I got a message stating that they were NOT HP Instant Ink Cartridges, and they most certainly are.    How do I get HP to understand that these cartridges I installed came from them.  
I cannot find a place to send this message to or upload these photos to.IMG_20240127_190658397_HDR.jpgIMG_20240127_190714243_HDR (1).jpgShown installed in my printerShown installed in my printer

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