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HP ENVY 5010 All-in-One Printer

I bought this printer a few years ago and I am finally going to use it for the first time  but I lost the black ink cartridge set up one and it won’t let me use it unless I use the set up cartridge. I have the color one and that one worked but the black I don’t have and I went to the store to buy a replacement but it is not working because it needs to be a set up cartridge which I don’t have. Someone help me buy this replacement so I can use my printer. I need a 65 black ink set up cartridge. 

1 REPLY 1
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Hi @Hector-Cerez0,

 

Welcome to the HP Support Community. 

 

Do not worry, I'd like to help!

 

We would have to perform an OOBE reset on the printer to bypass the error 

  • The reset instructions are specific to your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name, or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

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