Where can I find the Cartridge Policy on HP Envy 6430e

[tonyjacko3]

I cannot use compatible cartridges in my HP Envy 6430e printer. Where can I find the Cartridge Policy to disable it. I can see Cartridge Protection, which I have set to off, but do not see the Cartridge Policy anywhere. I should be able to use compatible cartridges, but the printer always gives a 'cartridge or account error'. unless I use HP cartridges.

Many thanks for any assistance 

[Garp_senchau]

@tonyjacko3, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, refer to this guide: HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,