Where is my paper order

[Natasha63]

I have ordered this on 30th January and haven’t received it yet

[Hawks_Eye]

Hi @Natasha63 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

You can track HP Instant Ink shipments and see when your next shipment is estimated to arrive by: 

1. Sign in to your HP Instant Ink account: https://instantink.hpconnected.com/subscriptions
2. Clicking Shipment Tracking in the left navigation menu

Additional details about HP Instant Ink paper orders: 

• Paper ships separately from cartridges
• Paper is delivered in 1 to 3 reams at a time
• The paper option is not available in all areas
• Paper cannot be shipped to PO boxes

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Hawks_Eye

[justone12]

I HAVEN'T RECIEVED ANY PAPER IN THRE MONTH WHY!!!

[justone12]

WHEN WILL I GET MY PAPER!!

[Hawks_Eye]

Hi @justone12 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

If you have already checked your account details using the link above and are unable to find or track the order, then I need your account details to check and assist further.

I have sent you a private message to share the requested details as they are confidential.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're all ears! 

Regards, 

Hawks_Eye