Which printhead for SmartTank 670?

[ArekMarek]

Hello all,

I have SmartTank 670 for about a year. Recently, colour printhead died so I had to replace it. I followed the suggestions made by HP Smart app and ordered product number: 6ZA18AE. HP webpage claimed that this is compatible Printhead. 

But when I received it - it is smaller and has different connections. I spoke with technical support and sales, spend 40 minutes on calls and the outcome was that the printhead I bought is indeed not for my printer model (although they originally claimed it should fit). And the best? They don't know which colour printhead is correct....

Anyone knows what I should buy and what will fit 100%?  I came across 3YP17AE in some partners shops which also claims to be compatible with SmartTank 670. But why it is not available in original HP store? Is it the right one for sure? Don't want to buy another one which won't fit.

[Meghana_10]

Hello @ArekMarek, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP Smart Tank 670 printer. 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

To help us get started on resolving your issue, could you please send us an image of the printhead with the details mentioned on it so that I can assist you further?

Take care and have an amazing day!

[ArekMarek]

Thank you for the response.

This is the picture of the old printhead.

I took the risk and ordered 3YP17AE. Didn't get it yet, so I would still be interested in your opinion.

What is weird for me is you asking me about the current printhead. Shouldn't it be that a specific printer model has always the same matching printhead, and also other parts...? 

[Meghana_10]

Thank you so much for the response and image @ArekMarek 

The 3YP17AE printhead is compatible with the HP Smart Tank 670 printer. 

However, you can check the link provided below where the printhead compatibility with the printer is mentioned in the specifications. The link below is the official HP store link where you can purchase the printhead.
HP 3YP17AE Tri-Color Printhead - (3YP17AA) - Shop HP.com India

Also, please check the below image for the ink bottle numbers according to the country and region you live in.

Have a great day!

[ArekMarek]

Thanks for the response. I live in EU, so I guess I cannot buy from India webpage.

Anyways, I have got this original printhead and it still throws the same error. I guess my reliable printer has some problem after printing a stunning 300 pages. I will call technical support in my country and request replacement, because I still have guarantee

I guess I don't have more questions, therefore thread to be closed.

[Meghana_10 · Accepted solution]

@ArekMarek Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead!