cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
71
Flag Post

White/Gray turns to green when printing in grayscale

HP Recommended
HP DeskJet 2131 All-In-One
Microsoft Windows 10 (64-bit)

So I'm trying to print out some photos (That are in Grayscale) and when It goes over anything white or grey it just prints green. I don't know what's wrong with it cause my cartridges (That contains Black, yellow, blue and some sorta pinkish red) have 3/4s left in em, I use HP smart to print stuff and yes I've turned grayscale on.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
14,252 14,204 938 1,112
Message 2 of 2
Flag Post
HP Recommended

@Elizebeth, Welcome to the HP Support Community!

 

Try making a standalone copy in color and check if that prints fine. By this, we can conclude if this is a hardware or a driver issue.

 

To resolve print quality issues, perform the steps from this document - Black or Color Ink Not Printing, Other Print Quality Issues

Clean the ink cartridges and print a print quality page to check the results.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

 

To know how to print photos from your win PC, click here.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation