White/Gray turns to green when printing in grayscale

[Elizebeth]

So I'm trying to print out some photos (That are in Grayscale) and when It goes over anything white or grey it just prints green. I don't know what's wrong with it cause my cartridges (That contains Black, yellow, blue and some sorta pinkish red) have 3/4s left in em, I use HP smart to print stuff and yes I've turned grayscale on.

[Kumar0307]

@Elizebeth, Welcome to the HP Support Community!

Try making a standalone copy in color and check if that prints fine. By this, we can conclude if this is a hardware or a driver issue.

To resolve print quality issues, perform the steps from this document - Black or Color Ink Not Printing, Other Print Quality Issues

Clean the ink cartridges and print a print quality page to check the results.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

To know how to print photos from your win PC, click here.

Hope this helps! Keep me posted. 

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Have a great day!