Why does my printer only print black when I have enough color and black ink?

[zerolightyear]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Why does my printer only print black when I have enough colo... - HP Support Community - 8573355

Reply:

I'm having the same problem with my HP 4650. It is not printing color from the internet. The last time I had this problem it was a defective 63 color print cartridge from HP Instant ink. The black is printing OK.

[Anand_Andy]

Hi @zerolightyear,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[zerolightyear]

Thanks, Andy, for the reply.

I have tried printing from other devices with the same results. I have tried multiple trouble shooting techniques

and found that no matter how I try, no color is printing from the internet. The Stange thing about this is that the

ink cartridges have plenty of ink and it will print a color copy though.

Contacted support on 12/26/22, and the support tech decided to mail me another color cartridge. My printer

takes a number 63.

When I receive it, I will try printing from the internet and hopefully it will print in color

I had the same issue before and replacing the cartridge fixed the problem.

Regards

[Nal_NR]

Hi @zerolightyear,

Welcome to the HP Support Community. 

I'd like to help!

Please follow the document here and see how it goes

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @zerolightyear,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!