Why does the HP 2755e print out the print quality diagnostic page each time I turn the printer on?

[Murray9633]

Why does the 2755e printer print out the print quality diagnostic page each time I turn the printer on?

[Raj_05]

Hi @Murray9633,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP 2755e printer consistently prints out the print quality diagnostic page every time you turn it on, there could be a few reasons for this behavior. Here are some possible explanations.

• Automatic Print Head Alignment: Some printers perform an automatic print head alignment each time they are turned on to ensure optimal print quality. The diagnostic page may be part of this alignment process.
• Printer Settings: Check the printer settings through the control panel or the HP Smart app. There might be a setting that triggers a diagnostic page to be printed on startup. Look for any options related to automatic print quality checks or diagnostics.
• Firmware/Software Issue: Ensure that your printer has the latest firmware installed. Sometimes, outdated firmware can cause unusual behavior. Check the HP website for any available updates for your printer model.
• Driver Issues: Verify that you have the correct and up-to-date printer drivers installed on your computer. Outdated or corrupted drivers can lead to unexpected printer behavior.
• Power Cycling: Try power-cycling the printer by turning it off, unplugging it from the power source, waiting for a minute, and then plugging it back in. This can sometimes resolve temporary glitches.
• Default Settings: Check if the printer is set to print a diagnostic page by default. This setting might be accessible through the printer's control panel or software.
• Hardware Issue: If the issue persists, there could be a hardware problem with the printer.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support