• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-07-2025 08:12 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

Check subject matter above

Reply
1 REPLY 1

‎10-09-2025 09:51 AM

HP Recommended

Hi @Evets7,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

 

I understand your HP OfficeJet Pro 8710 is still showing a “cartridge depleted” message even after installing a new cartridge. This can happen for several reasons. Let’s go step by step to resolve it.

 

1. Ensure Cartridge is Genuine and Properly Seated

Only genuine HP cartridges are fully recognized.

Open the cartridge access door → remove the cartridge → reinsert firmly until it clicks.

Close the access door completely.

 

2. Check Protective Tape

Make sure the orange protective tape has been removed from the contacts and no plastic covering remains.

 

3. Clean the Cartridge Contacts

Turn off the printer.

Remove the cartridge and gently wipe the gold contacts with a lint-free cloth or cotton swab lightly dampened with water.

Reinsert and power on the printer.

 

4. Reset the Printer

Sometimes the printer needs a soft reset to recognize a new cartridge:

Turn the printer off.

Unplug it from the wall for 60 seconds.

Plug it back in and turn it on.

 

5. Update Printer Firmware

Open HP Smart or Embedded Web Server (EWS).

Check for firmware updates and install them.

Outdated firmware may prevent new cartridges from being recognized.

 

6. Check Cartridge Compatibility

Ensure the cartridge matches the printer model (HP 8710 series).

Some cartridges from other models may physically fit but won’t register as full.

 

7. Try a Different Cartridge Slot

If the issue persists, try switching the cartridge to another slot if possible, or try a different new cartridge to rule out a defective unit.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.