Why if I don't buy a original cartridge for hp, but another brand, my printer does not work?

[Vongohun]

I purchased another brand cartridge for my printer and it worked perfectly, now your company is saying I need to put in a HP cartridge.  Why do you think that you are the cartridge Police.

[Raj2111]

Hi @Vongohun 

Welcome to the HP support community.
 

I understand your frustration, but let me clarify what's going on with your HP DeskJet 4152e All-in-One Printer.

HP printers are designed to work with genuine HP cartridges, and the company has built certain security features into its printers to prevent non-HP or third-party cartridges from working correctly. This is part of their dynamic security feature which is intended to ensure the performance and quality of prints and to protect against counterfeiting.

Here are the key reasons behind this:

1. Dynamic Security and Cartridge Authentication

HP uses a dynamic security system in some of its newer printers that can detect non-HP cartridges and block their usage through software updates. This is why your printer may have worked with a third-party cartridge at first, but is now asking for a genuine HP cartridge.

• Firmware Updates: When you update the printer's firmware, it can enable or strengthen the protection against third-party cartridges, meaning that even if the cartridge worked before, it might not after the update.

2. Print Quality and Reliability

HP claims that using genuine HP cartridges ensures the best possible print quality, reliability, and consistency. Non-HP cartridges may not meet HP’s quality standards and can sometimes result in poor print quality, leaks, or printer damage.

3. Warranty and Support

Another reason HP encourages the use of genuine cartridges is that it helps maintain the warranty and support on your printer. Some issues caused by third-party ink can void your warranty, as they might cause long-term damage to the printer’s printhead or internal components.

4. Counterfeit Prevention

HP, like many companies, is fighting against the counterfeit cartridge market, which can affect both print quality and the integrity of the printer itself. Counterfeit cartridges often don't meet the standards that HP sets for quality and safety, so they block them to ensure customers have a better overall experience.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support