Why is HP so bad at customer service?

[Afairba1]

Why is it so hard to contact someone at HP for printer support? They just send you to a group chat basically to try and wonder your way around aimlessly looking for an answer. Will never buy a HP printer again. 

[Dragon-Fur]

@Afairba1 

For an "In Warranty" device, it should be easy to submit your case.

If your device is NOT in Warranty, that's a different situation.

NOTES

1. If you wish to pay for phone / out-of-warranty support, let me know and I will forward a request.
2. If your device is in Warranty and you cannot submit your case to Support, let me know and I will forward a request.

Reminder

Case submission is primarily directed at those whose devices are still in Warranty.

For the rest of us, this is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge:

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HP Technical Support – Contact Information

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Reminders

• HP Phone numbers you find on the Internet have likely been hijacked.
• HP Support USA does not post public phone numbers.
• HP Support USA requires online case submission - local contact options are displayed after the case is submitted.

Many roads lead to HP Support.

In Windows

Settings > System > About > (Support) Online support > Contact an HP Agent

OR

Open your regional  HP Community

At the top of the web page, hover mouse over Support

Beneath Support Resources > Contact Us

OR

Open website  HP World-Wide Support

 Select your region and follow the prompts

OR

Regional Links

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

OR

>>> Option - HP Support is on Facebook <<<

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Warranty Check / Product Registration

• Register your product during first setup or soon afterwards

            Register HP Product and Registration FAQ

• Check the Warranty on your product

           Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site

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[obmuj]

I know what you mean. In some ways they are very good. i.e. The chat or phone support where they are pleasant, friendly, empathise etc etc. However actually getting them to understand (I refer to the CHAT system using WhatsApp) your question or reply to the question....well....you might as well try and start a conversation between two languages where both sides have no idea how to speak the others' language. The WhatsApp system of support is absolutely hopeless.  Finally, nothing gets my back up more than people who start a conversation with "I hope you are well today or are you having a great day etc". No of course not because I am frustrated at the inability of anyone to understand a basic question OR having supplied all the information one could possibly need they still ask for it all again. Example: I have a problem with a "so and so" printer and the serial number is "so and so" and yes I have a warranty and date, receipt, case number etc etc is "so and so" AND this is my problem. What do they do: Hi, how are you today. I am your expert and am here to help you etc. Can I have your serial number and printer type and can you tell me the problem? aaaarghhhhhh. I could go on. There must be somebody who  trains these "so-called" support staff on even the basics and tell them to try and read first before attempting to resolve the issue/s.