Why is my HP 144A Black Original LaserJet Drum showing an error after trying to load faulty toner

[TwinSprings]

Why is my HP 144A (W1144A) Black Original LaserJet Drum showing an error after trying to load faulty toner kit

[zoey7886]

@TwinSprings, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP 144A showing an error! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I see you're having trouble with your HP 144A (W1144A) Black Original LaserJet Drum after trying to load a faulty toner kit. Let’s troubleshoot this together!

Remove & Reinstall the Drum Unit

Power off your printer and unplug it.

Carefully remove the drum and check for any visible damage or toner leaks.

Reinsert it securely and ensure it clicks into place.

Check for Residual Toner or Debris

If the faulty toner kit left any residual toner or debris, gently clean the contacts on both the drum and printer using a lint-free cloth.

Reset the Printer

Power cycle the printer by turning it off, unplugging it for about 10 minutes, and turning it back on.

Check for Error Messages

If there’s an error code on the display, let me know what it says—it can help pinpoint the issue.

Try a Genuine HP Toner

If the faulty kit was non-HP, it may have affected the drum recognition. If possible, install a genuine HP toner and check if the error persists.

A Few Questions to Help Diagnose:

What specific error message or code are you seeing?

Was the faulty toner kit an original HP toner or a third-party cartridge?

Have you tried printing a test page after reseating the drum?

Let me know, and we’ll figure this out together! 😊  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[TwinSprings]

I only used HP toner Kit purchased at Staples, It was faulty and they gave me a replacement. However after that failed installation the Toner Drum showed a fault. I don't think it is right that a perfectly functioning Toner Drum with only 3,000 copies is made inoperable by your software when the HP Toner Kit was to blame. Here are the error codes.

9	10.0304	3080	Imaging Drum Memory Error
8	10.1000	3080	Black Reload Kit Missing Memory
7	10.3300	3080	Used (moved) black supply

[TwinSprings]

I feel ripped off having to now buy a new Imaging Drum.

[zoey7886]

@TwinSprings, That sounds incredibly frustrating, and I completely understand why you'd feel upset. Let's try a few troubleshooting steps to see if we can get things back on track before considering a replacement.

Steps to Resolve the Imaging Drum Error:

Check and Reseat the Imaging Drum

Power off your printer and unplug it.

Lift the scanner, open the top cover, and carefully remove the imaging drum by its handle.

Ensure there’s no visible damage or residual toner inside the printer.

Remove Any Protective Tape & Shake the Drum

If you haven’t already, make sure all sealing tape is removed.

Gently shake the drum (side to side) about five times to distribute the toner evenly before reinserting it.

Clean the Contact Points

Using a dry, lint-free cloth, gently wipe the memory chip on the drum and the printer's contact points.

Power Cycle the Printer

Turn off the printer, unplug it for about 10 minutes, then turn it back on.

Press the Resume button to see if the error clears.

Error Code Breakdown:

10.0304 Imaging Drum Memory Error → This usually means the printer is having trouble reading the drum’s memory. Reseating the drum and cleaning the contacts can help.

10.1000 Black Reload Kit Missing Memory → The printer may not be detecting the toner properly. Ensure the new toner kit is installed securely.

10.3300 Used (Moved) Black Supply → If the toner was previously installed in another printer, it may trigger this warning.

If these steps don’t resolve the issue, I hate to say it, but the imaging drum might need to be replaced. I understand how frustrating that is, especially since you were using a genuine HP toner from Staples.

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,