Why is my brand new HPSmart Tank 7600 series printer only printing in 'bold'?

[WOODFELLA]

Why is my brand new HP Smart Tank 7600 series printer only printing in 'bold'. Also, it's cutting the top off of what I want printed. Help! Please! Never had a HP Printer before, always had Brother's. Not happy Jan!

[Sneha_01]

Hi @WOODFELLA,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’re experiencing two issues with your new HP Smart Tank 7600 series printer: it’s printing only in bold and cutting off the top of your prints. Let’s tackle these issues one by one.

1. Printer Printing Only in Bold

This problem could be related to the printer settings or the document settings. Here’s how you can address it:

Check Document Settings:

Verify Text Formatting:

• Open the document you are trying to print and check if the text is formatted in bold. Sometimes, documents might have text formatting applied that isn’t visible until printed.

Print Preview:

• Use the “Print Preview” feature in your application (e.g., Word) to see how the document will look when printed. This might help identify if the bold formatting is a document issue.

Check Printer Properties:

Access Printer Settings:

• Go to Control Panel > Devices and Printers (Windows) or Printers & Scanners (macOS).
• Right-click on your HP Smart Tank 7600 series printer and select Printing Preferences or Properties.

Check Print Quality:

• Ensure that the print quality is set to the default or normal setting rather than a draft or high-quality setting that might cause unexpected formatting.

Check for Bold Print Settings:

• Look for any settings related to text enhancement or bold printing. Disable any such options if found.

Update or Reinstall Printer Drivers:

Download Latest Drivers:

• Visit the HP Support website and download the latest drivers for your HP Smart Tank 7600 series printer.

Reinstall Drivers:

• Uninstall the current printer drivers from your computer and reinstall the latest version to ensure that the drivers are not causing formatting issues.

2. Printer Cutting Off the Top of the Print

This issue is likely related to paper size or margins settings. Here’s how to address it:

Check Paper Size and Margins:

Verify Paper Size:

• Ensure that the paper size set in your printer settings matches the paper loaded in the printer. Go to Control Panel > Devices and Printers > Printing Preferences and check the paper size settings.

Adjust Document Margins:

• Open your document and check the margins. Ensure that the top margin is set correctly and is not too small. You can adjust this in your document settings (e.g., in Word, go to Layout > Margins).

Check Printer Paper Settings:

• On the printer’s control panel, access the paper settings or paper setup options and ensure they match the size of the paper you are using.

Perform Printer Calibration:

Access Calibration Settings:

• On the printer’s control panel, go to Setup or Tools and look for a calibration option. Follow the instructions to calibrate the printer.

Print Calibration Page:

• The printer may print a calibration page to adjust alignment and ensure proper printing.

Check for Firmware Updates:

Visit HP Support:

• Go to the HP Support website and search for firmware updates for your HP Smart Tank 7600 series printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[WOODFELLA]

Hello Rachel, Thank you for your efforts to assist. I'll try all your suggestions and hopefully find a solution. Cheers!

[Nal_NR]

Hi @WOODFELLA ,

Sure appreciate it. Keep us posted.