Why was my subscription cancelled?

[Byron70]

HP Office Jet Pro 8025 All-in-One Printer I had changed the ink cartridges and the blue ink cartridge did not work and would not show up on the test print. I was trying to figure out what was wrong then I got a notification that my subscription was canceled. I did not cancel my subscription. I had just paid for my subscription on February 5,2025 ?13.99 + tax .66 total of?14.65. So why was my subscription cancelled 

[zoey7886]

@Byron70, Welcome to HP Support Community.   

Thank you for posting your query, I will be glad to help you.

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well: Private Messages - HP Support Community

To locate your account, please provide

Your registered email address

Your Instant Ink account ID

Serial number of your printer enrolled in instant ink

Confirm your address,

Looking forward to your reply!

Take care and have a great day ahead!

Best Regards,