Why when I print a document it comes out faded. I did replace both cartridges

[Roblesdiaz123]

My printed documents are coming out faded. I did replace the cartridges 

[A_Gayathri]

Hi @Roblesdiaz123,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP Deskjet 2742e all-in-one print quality issue Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

Are you using genuine HP ink cartridges?

Does the copy print out the same way? 

What's the application you are trying to print from? 

Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further.

Let's perform a power drain: 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove the USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

1. Check your ink or toner levels: Make sure that your printer has enough ink or toner to print the document. If you're running low, replace the cartridges as needed.
2. Verify the document content: Open the Word document and make sure that there is actual content in it. Sometimes, a blank page might be the result of an empty or corrupted document.
3. Page setup and margins: Check your document's page setup and margins to ensure they are properly configured. Incorrect margins or page settings can sometimes lead to blank pages.
4. Printer settings in Word: Open your Word document and go to the "File" menu, then select "Print." In the Print dialog, make sure that the correct printer (HP OfficeJet Pro 6968) is selected. Also, check for any unusual print settings that might be causing the issue.
5. Update or reinstall printer drivers: Outdated or corrupt printer drivers can sometimes cause printing problems. Visit the HP website to download and install the latest printer drivers for your OfficeJet Pro 6968.
6. Restart your computer and printer: Sometimes, issues can be resolved by simply restarting both your computer and the printer. Turn off both devices, wait a few seconds, and then turn them back on.
7. Try a different program: To determine if the issue is specific to Microsoft Word, try printing from a different application, such as Notepad or a web browser. This can help you determine if the problem is with Word or the printer.
8. Print a different document: Create a new Word document with a simple text and try to print it. This will help you determine if the issue is specific to the original document.
9. Check for software updates: Ensure that your operating system, Microsoft Word, and the printer software are up to date. Sometimes, software updates can fix compatibility issues.
10. Print a test page from the printer itself: Most printers have a built-in self-test or diagnostic page feature. Refer to your printer's manual to print a test page directly from the printer. This can help you confirm if the printer is functioning correctly.

• follow the troubleshooting steps HP DeskJet 2600, 2700, 4100, 4800 printers - No black ink, wrong colors, other print quality issues

Hope this helps! Keep me posted. 

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