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‎01-12-2023 01:38 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I ave an OfficeJet Pro 8710 which finally ran out of Cyan ink. When I purchased the printer new, I also purchased two of each replacement cartridges for when they ran out. Well it was finally time to replace the Cyan with one of those cartridges. YES, they are genuine HP cartridges and the correct number as well. I have replaced my black cartridge a couple times already with no issues. This time, I'm getting a message that states "This cartridge is an older generation cartridge that does not work in your printer. It can still be used in some older printer models."

All I can say is WTH? It's the exact same cartridge that I just removed! I tried both cartridges and get the same message with them  both! What is going on???

Category:
1 REPLY 1

‎01-29-2023 08:39 AM

HP Recommended

Hi @JerriMBee,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction to fix it.

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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