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‎10-21-2020 10:57 PM

HP Recommended
Product: 8710

I have tried inserting 3 new (black) cartridges. Printer will not recognize. I have done all of the "re-set" tips at least 5 times and it hasn't helped.

I cannot clean the printhead as the message about depleted cartridges pops up and the printer will not do anything.

 

macOS Sierra

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1 REPLY 1

‎10-25-2020 04:44 AM

HP Recommended

@saracnichols, Welcome to the HP Support Community!

 

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

Check if the plastic tape if any is removed from the new ink cartridge before placing it in the printer.

 

If the error persists, I'm afraid this is a hardware issue with the printhead as you have already used multiple black ink cartridges and the issue persists. 

 

Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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