Won't print black except on Print Quality Diagnostic, which is blank in the Black bow

[Pocket1184]

No changes, won't print black except the Print Quality Diagnostic page prints but the Black box is empty( no shaded stripes) I've done all steps except pulling head.

[Valsimot]

It's the head. 

[Pocket1184]

Should I try the cleaning/soaking  method or are you thinking the head is shot. I'm not very tech smart.

[Valsimot]

If the black box on the diagnostic test page is empty you the soaking/cleaning will not help, it's probably time for a new printer.

[Pocket1184]

When I get the new printer do I remove all the HP files before installing new (HP) printer? I use the fax and the the scan(to computer) besides the print function. I think I had a heck of a time getting everything to consistently work.  Thanks for your replies.

[Valsimot · Accepted solution]

It's recommended to uninstall previous printer driver and software.