Won’t recognise new black cartridge and now error code 0x00829c98

[Cazza-55]

H envy photo 6230 - brand new black cartridge supplied as part of Hp plan. This is the third one it won’t recognise and now this error message.

[praveenbv]

Hi@Cazza-55,

Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the "0x.." error.

Don't worry, I'm here to help! 

Let's try these steps -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Also, try cleaning the ink cartridges. Refer to step# 4 and 6 from this document.

Hope this helps!

Let me know how that goes.

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Have a great day!